The Challenge
Creating an engaging, educational, and better user experience for Clutter, the on-demand moving and storage service.
The user experience for booking services online is often linear, and impersonal. We helped transform Clutter's moving and storage service from a linear to a highly configurable, engaging, and personal user experience.
Solution
To create a more engaging and tailored booking experience, we've implemented two key strategies:
An intuitive interface with clear labels, user-friendly navigation, and essential details like available services, pricing, and contact information.
A customizable experience allowing users to select preferences for pickup and delivery times, movers, storage containers, and added services like packing.
This ensures customers have an informed and controlled booking journey.
Modular booking funnel
We've designed an interface that blends ease of booking with educational and marketing content, ensuring user engagement. The UI is clear, concise, and customizable to user preferences. Furthermore, its modern aesthetics and graphics enhance clarity and visual appeal.
Clutter's e-commerce experience
We created a modern e-commerce experience to ensure a secure booking process. The service uses secure payment processing and provides clear terms and conditions. Furthermore, the user can review their order and make changes as needed before submitting the final payment.
Virtual Walkthrough
We designed a virtual walkthrough feature to provide customers with an accurate pricing and timeline for their move. This feature would allow the customer to easily input their items, such as furniture, appliances, boxes, and other items, into the system to get an accurate estimate of how much it would cost to move these items and how long it would take.
Brand / Design system
A UI design system is crucial for a moving and storage online company, forming the user experience framework. It streamlines customer interaction with the platform and establishes a consistent experience. Our design ensures a unified look across the platform, aiding customers in swiftly finding information and tailoring services to their needs. This system also standardizes the experience across pages and devices.
Press & links
About Client
Based in Culver City, California, Clutter, founded in 2015 by Ari Mir and Brian Thomas, is a tech-enabled storage company allowing easy storage of items without leaving home. Their professional movers assist in safely storing belongings while their platform enables easy management and retrieval of items. Aimed at enhancing city efficiency and freeing up space, Clutter offers its services in cities like New York, San Francisco, Los Angeles, and others.
